All shipments are delivered to the transportation company in good condition, as evidenced by a clean Bill of Lading at which time title passes on to the buyer along with all risk for loss or damage and our responsibility ends. A signed Bill of Lading is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received. Responsibility for damage occurring in-transit is the owner’s, as is making all claims for freight. Upon delivery all exceptions must be noted and the packages opened at once if the conditions of the cartons or crates appear compromised. The receiving warehouse acts as agent for the client and is responsible to note any damage and assist the owner in filing a claim. A signed Bill of Lading indicates that the products were received in good condition unless otherwise noted on the Bill of Lading. In no circumstances is The Bright Group responsible for customer’s own or third party freight damage and claims.

All claims as to breakage, damage, or shortage must be made and adjusted with the transportation company. When accepting blanket wrapped delivery, carefully inspect all pieces and note any damage on receipts or Bill of Ladings. Promptly file any claim. When accepting cartoned shipments, note any external carton damaged since you are entitled to make claims for concealed freight damage bearing in mind the need for processing a timely claim. Take photos and keep damaged cartons for inspection along with a signed Bill of Lading indicating the damage claimed. In any event furniture should be inspected within 48 hours of receipt and a claim filed within 5 days. Claims should be made within five days of receipt of merchandise. Regardless of any damage claims, adjustment or final adjudication of claims, our invoices are due in full as presented.

If merchandise is refused due to quality or damage issues, the receiving warehouse should inform Bright promptly. Any claims regarding shortage or damage must be made in writing to Bright within 72 hours after receipt.

The Bright Group cannot guarantee the arrival time of any shipment. Completion and delivery dates are estimates only. The Bright Group shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond it's reasonable control including raw material or labor issues. In the event of any delay in Bright's performance due in whole or in part to any cause beyond manufacturer’s reasonable control, Bright shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages caused by any delay in delivery of Bright product.

Merchandise Returns

No merchandise may be returned without proper factory authorization. Do not send merchandise without authorization. All such shipments will not be accepted. All returns must be prepaid by the shipper. Merchandise will not be accepted if shipped collect or without a proper RAN (Return Authorization Number).

Prepaid Freight Shipments

Unless otherwise requested, Bright will arrange to ship prepaid freight and or delivery which will be invoiced with a handling charge. The Bright Group recommends using a qualified receiving warehouse to receive and inspect product. Shipments returned to The Bright Group vendors due to delay by buyer or failure to accept delivery will require buyer to pay all additional costs incurred by The Bright Group or it’s vendors including but not limited to additional freight, handling and storage charges. All freight and delivery charges are proforma and due with the final invoice before product will be released for shipment.

Customers may choose to make their own freight and delivery arrangement for which Bright charges a documentation and handling fee of $75 per order which will be added to the balance due. The Bright Group must be notified of the specific details and such arrangements at time of order placement. Forty-eight (48) hour advance notice of pick up and confirmation from the factory location is required.

If a customer selects their own freight carrier, freight claims must be filed directly with the selected carrier.

The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.